Privacy Policy

At Creative Factory, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@creativefactory.ie or by writing to Simon Creative Factory, Millhill Lawns, Manorhamilton Co.Leitrim, VAT: IE1832827OA.

Who are we?

Creative Factory is a creative agency based in Manorhamilton, Co. Leitrim. We design and deliver bespoke branding, marketing, and advertising campaigns for our clients.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services, sign up to receive our newsletters, or register to attend our events.

What type of information is collected from you?

The personal information we collect might include your name, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

• Process orders that you have submitted
• To carry out our obligations arising from any contracts entered into by you and us
• Send you communications which you have requested and that may be of interest to you. These may include information about our services, events, campaigns, and promotions of our associated companies’ goods and services
• Process a job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations (for example, invoices), or for the purposes of our legitimate interests (such as managing our relationship with you).

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third-party service providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Creative Factory for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

How you can access and update your information: The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@creativefactory.ie or write to us at Simon Creative Factory, Millhill Lawns, Manorhamilton Co.Leitrim, VAT: IE1832827OA.

You have the right to ask for a copy of the information Creative Factory holds about you. We may charge a small fee for this service.

Security precautions in place to protect the loss, misuse or alteration of your information: When you give us personal information,

we take steps to ensure that it’s treated securely. All information you provide to us is stored on our secure servers. We use industry-standard encryption technologies when transferring and receiving personal data exchanged between our website and third-party service providers. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’:

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalized service.

Links to other websites:

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Transferring your information outside of Europe:

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Data Protection Commissioner’s Office. Contact details are available at www.dataprotection.ie.

Review of this Policy: We keep this Policy under regular review. This Policy was last updated in March 2023.